Privacy Policy

Effective Date: 14 July 2026

iCare Super Pty Ltd, trading as iCare SMSF, together with its affiliated and associated entities (“we”, “our”, “us”), is committed to protecting your privacy and handling your personal information and SMSF information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Superannuation Industry (Supervision) Act 1993 (Cth), the Tax Agent Services Act 2009 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing legislation and associated AUSTRAC requirements, the Code of Professional Conduct under the Tax Agent Services Act, applicable professional standards, and other Australian laws and regulations.

This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise handle your personal information, SMSF information and related documents when you use our website or engage our SMSF administration and compliance services.

1. Who We Are

iCare Super Pty Ltd, trading as iCare SMSF, is an Australian specialist provider of self-managed superannuation fund (SMSF) administration, accounting, taxation, compliance, company secretarial and related support services.

We provide administrative and compliance services only. Unless expressly stated otherwise in a separate written agreement, we do not provide financial product advice, investment advice, legal advice, banking advice, insurance advice or credit advice.

2. What Information We Collect

Depending on the services we provide, we may collect personal information including:

Names

Dates of birth

Residential and postal addresses

Telephone numbers

Email addresses

Tax File Numbers

Australian Business Numbers

Driver licence or passport details where required

Bank account details

Employment information

Superannuation details

Identity verification documents

We also collect SMSF information and documents necessary to provide our services, including but not limited to:

SMSF trust deeds

Trustee declarations

Investment strategies

Financial statements

Bank statements

Broker statements

Investment reports

Share trading confirmations

Dividend statements

Managed fund distribution statements

Property records

Loan documentation

Contribution records

Rollover statements

Pension documentation

Insurance information held by the SMSF

Member statements

Annual audit reports

Tax returns

ATO correspondence

Invoices and receipts

Supporting compliance documentation

Any other information reasonably required to administer and maintain your SMSF.

We collect Tax File Numbers only where authorised or required by law and handle them in accordance with Australian taxation and privacy legislation.

3. How We Collect Information

We collect information directly from you, your authorised representatives, financial advisers, accountants, auditors, solicitors, financial institutions, government agencies, registries, publicly available sources and other third parties where authorised or permitted by law.

Information may be collected through:

Our website

Our secure client portal

Email

Telephone

Video meetings

Written correspondence

Electronic document transfer

Face-to-face meetings

Government agencies including the Australian Taxation Office and ASIC

4. Why We Collect Your Information

We collect your personal information and SMSF information to:

Provide SMSF administration services

Prepare financial statements and tax returns

Maintain SMSF accounting records

Arrange annual independent audits

Lodge documents with the Australian Taxation Office

Assist with regulatory compliance

Verify your identity

Communicate with you

Respond to enquiries

Manage our client relationship

Comply with legal and regulatory obligations

Prevent fraud and financial crime

Where required by law, we may also collect and verify information to satisfy our obligations under Australia’s Anti-Money Laundering and Counter-Terrorism Financing legislation.

5. Sensitive Information

Sensitive information will only be collected where it is reasonably necessary to provide our services or where required or authorised by law.

Sensitive information will only be used:

For the primary purpose for which it was collected;

For a directly related secondary purpose where permitted by law;

With your consent; or

Where otherwise required or authorised by law.

6. Identity Verification

To comply with applicable legislation, including AML/CTF obligations, we may request identification documents such as passports, driver’s licences, Medicare cards, proof of address, trust deeds, company ownership documents and information relating to the source of funds or source of wealth.

Failure to provide information required by law may prevent us from providing some or all of our services.

7. Website Information and Cookies

When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, pages visited, referring website and usage statistics.

Our website uses cookies and similar technologies to improve website functionality, analyse traffic and enhance user experience. You may disable cookies through your browser settings, although some website features may not function correctly.

We may also use services such as Google Analytics and Google Search Console to better understand website usage and improve our online services.

8. Disclosure of Information

Your personal information and SMSF information may be disclosed to:

The Australian Taxation Office

ASIC

AUSTRAC where required by law

Approved SMSF auditors

Actuarial service providers

Banks and financial institutions

Share registries

Investment platforms

Software and cloud service providers

Professional advisers

Your authorised representatives

Government agencies

Courts or tribunals

Other parties where authorised by you or required by law.

We do not sell your personal information.

9. Overseas Disclosure

We primarily store client information on secure servers located at our office premises in Australia. We also use carefully selected Australian and international cloud-based software providers to deliver our services. Where personal information is processed or stored outside Australia, we take reasonable steps to ensure that recipients provide a level of protection consistent with the Australian Privacy Principles.

10. Data Security

We take reasonable steps to protect your personal information and SMSF information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security measures include secure local servers located at our office premises, encrypted data transmission, secure cloud storage, multi-factor authentication, restricted staff access, secure client portals, firewalls, anti-malware protection, cybersecurity monitoring, regular software updates, secure data backups and staff confidentiality obligations.

Access to client information is limited to authorised personnel who require access to perform their duties.

While we implement industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information and SMSF records for as long as necessary to provide our services and comply with taxation, superannuation, corporate and regulatory requirements.

Unless a longer retention period is required by law, client records are generally retained for a minimum of seven years after the completion of the relevant engagement.

When information is no longer required, it will be securely destroyed or permanently de-identified where appropriate.

12. Access and Correction

You may request access to the personal information and SMSF information we hold about you and request corrections where the information is inaccurate, incomplete or out of date, subject to applicable legal exceptions.

We do not charge a fee for reasonable requests to access your information but may charge a reasonable administrative fee for providing physical copies of documents.

We may request proof of identity before releasing information.

13. Maintaining Accurate Information

It is important that the information we hold is accurate and current.

Please notify us as soon as practicable if your personal details, trustee details, member information or other relevant information changes so that we can continue to provide accurate and compliant services.

14. Direct Marketing

From time to time we may send newsletters, legislative updates, SMSF compliance updates or information about our services.

You may opt out of receiving marketing communications at any time.

15. Privacy Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us. We will investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

16. Contact Us

iCare Super Pty Ltd

Trading as iCare SMSF

269 Centre Road

Bentleigh VIC 3204

Email: info@icaresuper.com.au

Phone: (03) 9557 4079

Website: https://www.icaresmsf.com.au

17. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technology or our business operations. The current version will always be available on our website and will take effect from the date it is published.